The Hospital’s 24-hour pharmacy services, provided by about 250 staff, dispense around 9,000 prescriptions on weekdays through 27 outlets for outpatients, inpatients and patients at outreach centres. Separating express counters and speciality pharmacies from regular counters has improved efficiency and reduced waiting time to around 8 minutes at express counters and 15 minutes at more crowded, larger services.

A small manufacturing unit, a quality control lab and drug information services add further value. A drug information centre responds to about 50 drug-related queries daily. A pharmacy counselling service in the outpatient areas provides additional information to patients.

The Clinical Pharmacology unit provides vital support to clinical departments in therapeutic drug levels and adverse drug reaction monitoring. Therapeutic monitoring of anti-tuberculosis drugs has strengthened tuberculosis management. Pharmacogenomics for individualised drug dosing and patient care is on the cards.